Otoqi combines super-fast field operations, dedicated EV charging networks and smart backoffice operations to offer complete shared fleet operations
Otoqi leveraged its experience in operating large-scale delivery services to develop our Shared Mobility operations. Our first-class on-street services cover all fleet requirements: from vehicle repair to charging, cleaning or relocation missions.
As most car-sharing operators are switching to Electric Vehicles, access to a dedicated and affordable network of fast chargers is critical to maintain high fleet availability. To achieve this, Otoqi is expanding its existing network of fast chargers with new charging hubs being commissioned each month.
Otoqi's approach to fleet management combines a dedicated team of experienced managers and support agents with the digital capabilities of our Business Rules Engine. This allows us to customize our processes for every customer and rapidly automate repetitive tasks while keeping 24/7 human control to manage incidents.
We connect to any car sharing platform
Digital tools are great but when they let you down, support services are crucial to ensure that we don't let any customer down. Otoqi operates a 24/7 in-house support team that is trained to monitor operations and make sure that all incidents are handled when things don't go as planned.
Although many fleet operations task are routine, every car sharing operation is unique and therefore requires constant process fine-tuning to maintain high KPIs. Whether tasks are imported from our customers' operating platforms or self-generated, Otoqi's Business Rules Engine matches demand with resources and automatically dispatches instructions to our field agents.
The numbers do the talking. We determine binding KPIs with our customers that are specific to precise operational contexts. Data acquired from the field, users and other sources is fed into our Business Rule Engine matrix to acheive the KPI thresholds. Finally, our customers are provided custom dashboards for real-time monitoring of Otoqi performances.
Zity launched its service in Paris in spring 2020. Despite the COVID-19 context, they rapidly converted a large community of regular users and take a significant market share. With Otoqi's Smart Operations' model, Zity were able to maintain maximum fleet availability, high level customer reviews and flexible operating costs despite strong demand swings.