Pick-up & delivery services are a game changer for after-sales workshops seeking to increase customer loyalty and expand their commercial reach to new areas
Pick-up & delivery services have long existed for occasional customers. Otoqi takes that to another level and enables workshops to sytematically offer pick-up & delivery as an on-demand or a pre-paid service sold with maintenance packages.
For most automotive customers, vehicle maintenance is a burden that is frequently delayed or avoided. Site location is also a critical decision factor that penalizes remote workshops. By the removing these burdens, pick-up & delivery enables you to engage your customer on the factor that matters the most: quality.
With over 90% repeat rates, pick-up & delivery systematically becomes a must-have for all customers that experience it. Otoqi's platform enables dealers to offer our pre-paid pick-up & delivery packages, customized for private or fleet customers and generate extra margin on every vehicle that is sold.
Most pick-up & delivery services launched by manufacturers have failed for the same 2 reasons: lack of service marketing and insufficient buy-in by work-shop teams. Otoqi's direct booking technology avoids this by liking directly to each workshop's DMS to trigger an automatic service proposal and booking link by SMS to all customers that book an aftersales apointment.
Delivering an 18 ton truck or convincing parents to buy a first quadricycle for their son requires very different skills. Otoqi's driver badge management system enables us to automatically dispatch the right driver for your mission.
Otoqi started its journey in 2016 in Paris delivering cars for a single manufacturer. Our driver base has now expanded and includes light as well as fully certified heavy duty vehicle drivers. All vehicles driven by Otoqi are covered by our insurance policy up to 130.000€ for light vehicles and 300.000€ for trucks.