Pick-Up & Delivery seems easy. It isn't. Otoqi invests in drivers and technologies to develop a plug&play service that can be successfully deployed by any workshop.
Pick-up & Delivery is a condensed technology that makes it simple for your customer. From the order to the execution of the service, Otoqi combines a tailor-made technology with seasoned Drivers, for a maximum of fluidity from the order taking to the complete execution of the service. With an average rating of 4.8/5 on thousands of missions, satisfaction is guaranteed!
Workshop activities are often unpredictable. Serving last-minute delivery requests or adapting hours for that vehicle which isn't ready time requires a robust dispatch model. Otoqi's drivers are also trained to understand the pressure and strict time requirements of workshop activities.
Whether customers book their aftersales appointment on your website or by phone, informing them that a pick-up & delivery service is available is incredibly challenging for most workshops. Otoqi works around this by automatically integrating pick-up & delivery proposal through our DMS connections and enabling customers to book or modify their pick-up & delivery service directly.
Customers served at home through a pick-up & delivery service still need to pay their repair invoice once they get their vehicle back. Otoqi integrates a complete mobile payment checkout module that enables each customer to pay their invoices directly to the dealer's account.